Refund policy

Returning an Item

We want you to love your Angel Ruche pieces. If something isn't quite right, you may request a refund or size exchange within 14 days of receiving your order, subject to the conditions below.

Starting Your Return

  • All returns must be requested through our Returns Portal.

  • Once your return request is approved, you will receive return instructions and the designated return address by email and/or through the Returns Portal.

  • Depending on your location, we may provide a local return address in the US, UK, Canada, Australia, or China.

  • Please only send your return to the address provided for your specific return request. Returns sent to another address may not be received or processed.

  • Please include any Return Authorization Number, RAM ID, or other return identification requested in your return instructions.

Tracking Is Required

All returns must be sent using a tracked shipping service.

You are responsible for:

  • obtaining a valid tracking number from your postal or courier service;

  • retaining your tracking number and proof of postage until your refund or exchange has been fully completed;

  • submitting the tracking number through our Returns Portal within 7 days of your return being approved; and

  • ensuring the tracking information provided corresponds to the parcel being returned to the designated return address provided by us.

A postage receipt or proof of shipment that does not contain sufficient information for us to identify or trace the return may not be sufficient to verify that a return has been successfully delivered.

If you lose, discard, or are otherwise unable to provide your return tracking number, and we are unable to independently confirm that your return was successfully delivered to our designated return address, we may be unable to process your refund or exchange.

Return requests without tracking information may be cancelled after 7 days. Returns sent after a return request has been cancelled may not be eligible for a refund or exchange.

Responsibility for the Return Parcel

You remain responsible for your return parcel until it has been successfully delivered to the designated return address provided for your return.

Our returns may be received and processed by third-party logistics partners. For this reason, a valid tracking number and any required Return Authorization Number or RAM ID are important for identifying and verifying your return.

If a return is lost, damaged, misdirected, or otherwise not successfully delivered while in the possession of your chosen postal or courier service, you should contact the carrier directly to make a claim.

Angel Ruche cannot guarantee a refund or exchange for a return that we cannot verify as having been successfully delivered to the designated return address.

We strongly recommend:

  • using a tracked shipping service that provides delivery confirmation;

  • keeping your postage receipt and tracking information until your return has been completed;

  • taking a photo or screenshot of your tracking number and postage receipt;

  • checking that the return address on your postage receipt is correct; and

  • declaring the correct value of the returned goods where applicable, so you may be able to seek compensation from your courier if the parcel is lost or damaged.

Return Condition

Returned items must be in their original, resalable condition.

For hygiene reasons, we reserve the right to reject returns that show signs of wear or use, including makeup stains, perfume or other scents, deodorant marks, pet hair, removed hygiene stickers, washing, alterations, or damage occurring after delivery.

Items must also be returned with their original packaging, tags, and any other packaging supplied with the product where applicable.

Additional Return Conditions

  • Customers are responsible for return shipping costs unless otherwise required by applicable law or agreed by Angel Ruche.

  • If customs duties, taxes, or import fees are incurred when returning an item to our China return facility, these charges are the customer's responsibility. Returns refused or undelivered because of unpaid customs charges may not be eligible for a refund.

  • Each item is eligible for one return or exchange process. Once a size exchange has been completed, the replacement item cannot be returned again for sizing-related reasons. This does not affect your rights regarding faulty, damaged, or incorrect items.

  • Items purchased as part of a set must be returned together. Individual pieces from a set cannot be returned separately.

  • Please allow approximately 3–4 business days for us to review a return request.

Exchanges

  • You return the item, and we’ll cover the shipping cost of the replacement.
  • We will issue out your exchange order when your return package has been successfully delivered to us.
  • If your requested exchange item is out of stock when processing, a refund will be issued instead.

Non-returnable Items

The following items cannot be returned or exchanged:

  • Items marked as Final Sale
  • Gift cards
  • Items marked as non-returnable
  • Items that have been worn, washed, altered, damaged after delivery, or returned without original packaging.

Refunds

Once we receive and inspect your return, we’ll issue your refund.
Refunds go back to your original payment method. We do not refund the shipping costs, only the item cost. It may take up to 10 business days for the funds to go back to your account.

The following refunds options are supported:

  • Refund to the original payment method
  • Refund to store credit (if applicable)

Haven’t Received Your Refund

  • Check your bank or card account.
  • Contact your bank or credit card company.
  • Still no refund? Contact us.

The item I received is damaged

Please contact us within 30 days of delivery if you receive a faulty, damaged, or incorrect item. Claims submitted after this period may not be eligible for replacement, refund, or store credit.

How do I ship back the items

Refer to the email received after placing the return request. There will be directions on the address details and how to place your tracking ID. You must use tracked shipping, and we’re not responsible for returns we don’t receive.

Price Adjustments

If an item you purchased goes on sale within 10 days of your purchase date, you may request a price adjustment. The price difference will be refunded to your original payment method or provided as store credit.

Price adjustments are available only for the exact same item, color, and size purchased, and are limited to one adjustment per order.

To request a price adjustment, please contact us with your order number.

My question is not addressed

If you have any queries regarding return or refunds, please contact us.