Refund policy

Returning an Item

You can return an item for a refund or size exchange within 30 days of receiving your order.

  • Go to the Returns Portal to start your return.
  • We’ll provide a local return address (US, UK, Canada, Australia, or China).
  • Return shipping to the return location is paid by the customer. We do not provide shipping labels.
  • Submit your return tracking info into our Returns Portal within 7 days after the request is approved. Otherwise it will be rejected, and Angel Ruche will not be held liable to any returns made after the rejection is processed.
  • If tax payment is required to be shipped back to our China return label, customers must pay the tax as we are not responsible for that payment.
  • Items must be unworn, unwashed, scent-free, and in original packaging (tags and clear plastic bags with product barcodes). We may reject your return if it doesn't fit these return requirements.
  • We only offer one return process per item in your order. That means you cannot ask for another exchange/refund again if the exchange does not fit you.
  • Allow for 3 - 4 days for us to review your return requests.

Exchanges

  • You return the item, and we’ll cover the shipping cost of the replacement.
  • If your requested exchange item is out of stock when processing, a refund will be issued instead.
  • We cannot issue a return on a part of a set.

Refunds

Once we receive and inspect your return, we’ll issue your refund.
Refunds go back to your original payment method. We do not refund the shipping costs, only the item cost. It may take up to 10 business days for the funds to go back to your account.

The following refunds options are supported:

  • Refund to the original payment method
  • Refund to store credit (if applicable)

Haven’t Received Your Refund

  • Check your bank or card account.
  • Contact your bank or credit card company.
  • Still no refund? Contact us.

The item I received is damaged

If the purchased product is faulty, reach out to us within 30 days of delivery date. After this date we may not be able to provide compensation.

How do I ship back the items

Refer to the email received after placing the return request. There will be directions on the address details and how to place your tracking ID. You must use tracked shipping, and we’re not responsible for returns we don’t receive.

Price Adjustments

If an item you purchased goes on sale within 10 days of your purchase date, you may request a price adjustment. The price difference will be refunded to your original payment method or provided as store credit.

To request a price adjustment, please contact us with your order number.

My question is not addressed

If you have any queries regarding return or refunds, please contact us.