Return, Exchange, Pre-order, Delivery Issues

🛍️ Returning an Item

You can return an item for a refund or size exchange within 30 days of receiving your order.

Email us at info@angelruche.com to start your return.
We’ll provide a local return address (US, UK, Canada, Australia, or Hong Kong).
Return shipping is paid by the customer.
Items must be unworn, unwashed, scent-free, and in original packaging.

If your item is worth over $50, we recommend using tracked shipping — we’re not responsible for returns we don’t receive.

🔁 Exchanges

We accept size exchanges within 30 days.
You return the item, and we’ll cover the shipping cost of the replacement.

We may deny exchanges if the item is worn or returned in poor condition.

💳 Refunds for Returned Items

Once we receive and inspect your return, we’ll email you about your refund.
Refunds go back to your original payment method.

No refunds will be issued if:

You don’t return the item.
The return is lost in transit.
There is no tracking showing delivery back to us.

📦 Delivery Issues

📦 Delivery Issues
Marked as delivered but not received?
Please check with neighbours, CCTV, and contact the courier.
If tracking says “delivered,” we can’t offer a refund. Once your package is marked delivered or signed for, we’re not responsible for theft or damage.
If you chose standard or free shipping (no signature), your package is only insured during transit — the customer is responsible once it’s delivered.
Held by customs?
We can’t refund for the delay caused by customs specifically, but if your order is delayed 30+ days since the shipping date (for any reason, including customs), we can refund or resend a new package.
Shipping delayed?
If your order is delayed 30+ days since the shipping date, we can refund or resend your order.
Lost package?
If tracking hasn’t updated in 14+ days, or says “lost” or “abandoned,” we’ll refund or resend your order.
Failed delivery due to wrong address or no response to courier (redelivery / pick‑up)?
We’re not responsible for refunds in these cases.
If your address was correct but the package was “returned to sender” with no contact from the courier, and you tried to resolve it within 7 days by contacting the courier directly — contact us and we may be able to help.

⏳ Haven’t Received Your Refund?

Check your bank or card account.
Contact your bank or credit card company.
Still no refund? Email us at info@angelruche.com

⏰ Preorder Shipping Policy

For preorder items:

Preorders typically take 7 days up to 21 days to ship.
To check the exact preorder restock time, simply go to the product page.
Near the “Add to cart” button, we show the available date for that item.
Once the item becomes available, we will ship within 1–4 days after that available date.

If your order includes preorder items, your in-stock items will be shipped together with the preorder items once everything is ready.

If you’d like to receive in-stock items earlier, please place a separate order for just the in-stock items.

If you’ve already placed a combined order and want to explore separate shipping, email us at info@angelruche.com. Additional shipping fees may apply.